Cancellation & Refund Policy


Refund Policy

Following are the conditions for RETURN and REFUND:

  • We have to receive the product back within 30 days after you have received it.

  • We will accept the return of Products only if they are returned in their original condition.

  • Refund will be processed with 2 working days of receiving the returned product back. Refund will be applied towards the original method of purchase, that is the original credit or debit card used at the time of purchase.

 

Steps to Return Product:

Step 1: Put the product along with the Invoice in the Deepam Silk box that is originally used for packing.

Step 2: Put this box in the carton and seal the carton with the tape provided.

Step 3: Put the carton in the poly bag provided, fold the flaps and seal the bag by peeling off the tape strip and fixing the same in one shot.

Address it to :

Deepam Silk Retail Pvt Ltd

#404,4TH FLOOR,

BARTON CENTRE, MG ROAD,

BANGALORE-560001

 

Step 4: Handover the consignment to the service provider and take a shipping bill from them.

Step 5: Email the shipping bill details to our customer care center at sales@deepam.com