Refund policy

Here is the updated Return Policy with Deepam Silks changed to Deepam by Ananta, fully aligned and formatted for your document:

Return Policy

Thank you for shopping with Deepam by Ananta. We take great pride in the quality of our products. In the event that you need to return an item, please carefully review our policy details below.

1. Eligible Circumstances for Return

Products purchased from Deepam by Ananta can be returned only under the following two conditions:

  • Defective or Damaged Items: You received a product that was damaged or defective upon delivery.

  • Incorrect Order: You received an item different from what you ordered due to an online mix-up.

2. Terms and Mandatory Conditions

To be eligible for a return under the circumstances listed above, all of the following conditions must be strictly met:

  • Unused Condition: Products must not have been worn, used, altered, or washed.

  • Original Packaging: Items must be returned with all original tags, invoices, and packaging materials completely intact.

  • Timely Request: A return request must be submitted to our customer service team within 3 days of receiving the product.

  • Quality Assessment: All return claims are subject to a mandatory inspection and final approval by our Quality Control Manager.

  • Shipping Costs: The customer is responsible for all shipping costs associated with returning the product.

Important Note on Customized Products: No requests for return, exchange, or refund will be entertained for customized products. Customized items CANNOT be returned under any circumstances.

3. Return & Resolution Process

A. Refund Process

  1. Receipt of Item: We receive your returned item at our facility.

  2. Quality Inspection: Our Quality Control team scrutinizes the product to verify that all return conditions are met.

  3. Approval & Processing: Upon approval, your refund claim will be processed within 4 working days.

  4. Confirmation: You will receive an email confirmation once the credit transfer to your account is complete.

B. Replacement Process

  1. Receipt of Item: We receive your returned item at our facility.

  2. Quality Inspection: Our Quality Control team scrutinizes the product to verify that all return conditions are met.

  3. Credit Note Issuance: Upon approval, a Credit Note will be issued within 4 working days.

  4. Validity: The Credit Note can be redeemed/encashed within 6 months from the date of issue.

4. Colour & Product Description Disclaimer

While we make every effort to display the colors of our products as accurately as possible, actual colors may vary from what appears on your screen. Factors such as photographic lighting, screen resolution, and individual device display settings can alter color appearance.

Variations in shade are especially common in the following color categories:

  • Vibrant Tones: Blue, green, orange, pink, and purple

  • Dark Shades: Black, deep blue, and dark brown

  • Pastel & Neutral Shades: White, off-white, cream, and grey

Note: Please ensure you raise any return request within the stipulated timeframe by contacting our Customer Care team directly.